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If the camera works in the Camera app, the problem might be with the app you're trying to use.
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If you're asked to allow access to the Camera, select Yes. Select Start , then choose Camera from your apps. Waking up your device from sleep isn't the same thing as a restart. If you haven't restarted your device since the camera stopped working, you should do so. Allow available updates to install, then restart your device when it's ready. If there are no updates for your camera, try to select Advanced options > Optional updates, and look for any driver updates for your camera. Select Start > Settings > Windows Update > Check for updates. If the Get Help app is unable to resolve your camera issue, do these steps first before working through the possible solutions listed:Ĭheck for updates. Get Help automatically runs diagnostics and takes the correct steps to fix most camera issues. Start by running the automated camera troubleshooter in the Get Help app. It's also possible that your antivirus program is blocking the camera, your privacy settings don't allow camera access for some apps, or there's a problem with the app you want to use.
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If it works, perhaps using the built-in hardware is the quicker solution to continue using the platform. On a computer with multiple cameras, you can disconnect the USB camera to confirm whether the app works with the built-in camera.
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If you are still having problems, follow these more advanced troubleshooting steps. You also want to close all other apps using the peripheral (such as Zoom or Skype) and restart the computer. If Microsoft Teams cannot detect the camera, disconnecting and reconnecting it may solve the problem. How to fix Teams camera by disabling extra devices Once you complete the steps, make a test call or call someone to determine whether the camera is working.
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